Support

Common questions first — if none of these help, email us and include your workspace name.

I asked for a sign-in link but no email arrived

Check your spam or junk folder first — magic-link emails often land there. If it still hasn't arrived, ask an admin in your workspace to resend the invitation from Settings → People.

How do I add someone to my workspace?

An admin opens Settings → People, enters the person's email address and picks a role. They get an invitation email and become active the first time they sign in.

How does the shared tablet work?

Open the tablet page, enter your workspace code and the tablet passcode set by an admin in Settings → Time tracking & tablet. The team can then start and stop timers without signing in individually.

Can I get my data out?

Yes. Projects, activities and formulations all have an Export CSV button, and exports respect what your role is allowed to see.

Who can see costs?

Only the roles your admins allow in Settings → Access control. By default material and labour costs are limited to admins and food scientists.

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